Returns & Refund Policy

Refund Policy

Thank you for visiting our website and utilizing our services.

Eligibility for Returns

Generally, all sales are final and no refunds are permitted on services or products. No refund shall be granted on products or services not used, as unused. A request for a refund may be entertained by us 24 hours after our client placing the order if the client can prove that they purchased the wrong item.

Templates

All templates on our website are for instant download. If you have paid for and downloaded a resume template on our website, you are no longer entitled to a refund.

By making payment, you acknowledge and accept these terms and conditions in their entirety.

Resume Review/Rewrites

When you order a Resume Review or Resume Rewrite on our website, you have a 24-hour window where you can cancel the service, after which you lose the right to cancel.

Exceptions to Refunds

We are not obligated to provide a refund if you have participated in fraudulent activity or activity that violates our terms of service.
We are not obligated to provide a refund when a client orders a service and fails to respond to our calls, messages, or emails requesting further information, if this persists for 30 days after the order was placed, the client will be deemed to have waived the right to a refund.
We are not obligated to provide a refund if you have used our services in the past and already received a refund from us. In other words, if you’ve received a refund from us before, you aren’t entitled to another one.
We are not obligated to provide a refund if you have issued a chargeback without notifying us of your refund request, if some version of your new job documents has already been delivered to you.
We are not obligated to provide a refund if you used a discount code to get a discount on your purchase.
We are not obligated to provide a refund if you have already received any digital assets, including but not limited to templates, a revised resume, or a rewritten resume.

Procedure for Refunds

To request a refund, contact us at morgan@resumeofficial.com. Refunds need to be pre-approved, please send us your order confirmation number. Once your request is received and passes the eligibility test, you'll receive your payment via the same method you paid with, within 3 weeks of your request.

Guarantee

This website is provided "as is" without any representations or warranties, express or implied. Resume Official makes no representations or warranties in relation to this website or the information and materials provided on it.

We do not guarantee interviews or job offers from resume packages. Clients should use all means necessary in securing employment (job search, referrals, networking, LinkedIn, business meetings, etc.).

We reserve the right to discontinue work with a client for any reason, including, but not limited to, a belief that the client has already received the product or service they paid for.

Resume Official will not be liable to you (whether under the law of contract, the law of torts, or otherwise) in relation to the contents of, use of, or otherwise in connection with this website:

For any indirect, special, or consequential loss; or
For any business losses, loss of revenue, income, profits, or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.